Inspirations for You.
For over two decades, one of the most rewarding aspects of my career has been inspiring and motivating my teams. Each day, through our daily briefings, I shared a vision of what is possible, empowering both my team and myself to excel.
My unwavering passion for inspiring others has been a driving force behind our success, leading my teams to achieve numerous international accolades, including the prestigious Forbes Five-Star rating.
Through this Spa & Wellness Blog, I aim to continue inspiring spa professionals to reach new heights of success. My goal is to spark ideas and actions that will naturally elevate and enhance your spa.
Take a productive break to read and enjoy these insights. Allow yourself to reflect, review, and refine your vision, paving the way for even greater success in your spa journey.
Low Turnover for Success.
If you ask me what success looks like in a spa operation, I won’t talk about retail ratios or average treatment rates—at least not first. I’ll talk about people. About the therapist who stays, the receptionist or attendant who grows, and the spa manager who inspires year after year.
Low turnover, to me, is the most underrated metric of success in our industry. It tells you the truth about what’s happening behind the scenes. It reflects the culture, leadership, and soul of a spa.
And yes, it’s entirely achievable—with the right mindset.
